FOR SERVICE DELIVERY MANAGERS & IT SERVICE MANAGERS · 6,000+ EMPLOYEE ENTERPRISES
Meetings That End
In Decisions.
Not Notes.
SDM Club is the monthly working session for enterprise IT leaders who are done leaving meetings with a page of notes and nothing decided.
Opens beginning of Q4 2026 · Founding members get their first month free
WORKING SESSION LOG
✓ DECIDED
Owner: You · Review: next session
- Format 1 session / month
- Outcome 1 written decision
- Facilitator Felix, every time
- Guarantee Decided, or free
THE REALITY
You know this feeling.
Squeezed between business units who want everything now, a headcount that hasn't moved in two years, and a team running on fumes.
Told to do more with less. Told to prove IT's value. Told to be a strategic partner, while you're still firefighting tickets from Tuesday.
And when you look for support, you find committees. Channels full of opinions. Annual conferences with hundreds of hours of recorded content you'll never watch.
None of it gets you closer to the one thing you actually need before your next budget conversation: something decided, and something done.
WHY IT WORKS
Built on one equation, not one vibe.
Every part of SDM Club is designed against a simple test: does this raise the value on the top of the equation, or shrink the cost on the bottom.
VALUE = (DREAM OUTCOME × LIKELIHOOD) ÷ (TIME DELAY × EFFORT)
DREAM OUTCOME
One decision, every time
Leave every session with something decided, not just discussed.
LIKELIHOOD
Same facilitator, every session
The Working Session format, plus direct access to Felix, not a rotating volunteer chair.
TIME DELAY
Decided inside a month
First session within two weeks of joining. First written decision before month one ends.
EFFORT
No procurement, no lock-in
Sign up as an individual or small team. Monthly billing. Cancel anytime.
HOW THIS IS DIFFERENT
Most ITSM communities are built to discuss. This one is built to decide.
Open forums and informal chapter meetings have their place. But if you've ever left one with a notebook full of ideas and nothing you could actually implement, you already know the gap SDM Club exists to close.
TYPICAL MEETING NOTES
"Discussed the backlog again."
"Maybe worth automating at some point."
"Good session, let's pick this up next quarter."
"Interesting perspective from another attendee."
SDM CLUB DECISION LOG
DECISION #014
> Automate tier-1 password reset flow
> Owner: You
> Review: next session
> Status: ✓ DECIDED
Other communities meet a few times a year to talk. SDM Club meets monthly to decide.
YOUR GUIDE
Led by the person who has lived this problem.
SDM Club is guided by Felix Fischer, founder of RYOSHI and creator of Lean ITSM, a methodology built on the discipline of industrial quality management, applied systematically to enterprise IT service management.
Felix isn't a classroom trainer teaching theory. For years he has worked inside the exact tension you live in daily: enterprise IT departments expected to run flawlessly while starved of the time and resources to actually improve. His approach rests on one evidence-based conviction: the truth about what's broken in enterprise IT service isn't found in a dashboard reviewed by directors. It's found on the shopfloor, in the ticket data, with the people doing the work.
"The professional and methodical approach to implementing our cross-location optimization project for internal IT processes and supporting tools was the key to its success. Great work!"
Group Director IT · Industrial manufacturing
"Their external perspective and huge experience were crucial to the realignment of our ITSM, very professional and highly recommended."
Partner Service Management · Enterprise IT services
"They quickly understood company-specific problems and provided appropriate, solution-oriented consulting. Very good preparation of workshop results."
Chapter Lead ITSM · Global engineering services
"The improvement project reduced the number of support tickets. I am convinced by the methodology."
IT Service Desk Team Leader · Industrial manufacturing
WHO YOU BECOME
Same role. Different meeting.
BEFORE
The manager who leaves every meeting with more notes and no decisions, hoping something changes before the next budget review.
→
AFTER
The manager who walks into the next budget conversation with something already decided, already owned, and already moving.
WHAT'S INSIDE
What you get.
01
Monthly Working Sessions
A live, structured session that ends with one written decision, not discussion notes.
02
A peer group that gets it
Other Service Delivery Managers and IT Service Managers carrying the same weight, so you stop solving these problems alone.
03
A shared method, not five opinions
A consistent framework your team can rally around, instead of ad hoc firefighting.
04
CFO-ready language
Help translating what you're doing into terms that survive a budget conversation: cost, capacity, risk, speed.
05
Direct access to Felix
Not a forum moderator. The person who built the methodology, in every session.
FOUNDING MEMBER PRICING
Two tiers. No seat games. No hidden costs.
Founding members lock this price in for as long as they stay a member, and get their first month free at launch.
Tandem
2 SEATS · MINIMUM, BY DESIGN
€98/month
Stacked value: €460/month
Working Session (seat 1) €230/mo
Working Session (seat 2) €230/mo
Peer accountability channel Included
Decision log & templates Included
Don't fix service delivery alone. Bring a peer, meet monthly, leave with a decision every time.
Most Coordinated
Team
5 SEATS · ONE TEAM
€198/month
Stacked value: €1,150/month
Working Session (5 seats) 5 × €230/mo
Peer accountability channel Included
Decision log & templates Included
Team coordination format Included
Get your whole team working from the same method, not five different opinions in five different meetings.
The Decision Guarantee
Your first Working Session ends in a written decision, or that month is free. Not a satisfaction survey, a specific, testable promise about the one thing SDM Club is built to deliver.
THE TRANSLATION LAYER
Speak fluent CFO by month two.
Every Working Session ends with your decision framed in a language that survives a budget conversation, not just a service desk one.
IT LANGUAGE
BUSINESS LANGUAGE
MTTR reduced by 30%
Incidents resolved twice as fast, less business disruption
Ticket volume down 40%
2 FTE of capacity freed for strategic work
CSAT improved to 4.2/5
IT satisfaction outperforms industry benchmark
First-call resolution up 25%
Users unblocked faster, productivity hours saved
FIT CHECK
Who this is built for.
This is for you if
- You're a Service Delivery Manager or IT Service Manager
- Your enterprise has 6,000+ employees
- You own service delivery or support operations
- You're tired of firefighting and want a structured, repeatable way to improve
This is not for you if
- You're an IT administrator or technician needing help with a specific ticket or configuration
- You're looking for hands-on troubleshooting, scripting help, or tool-specific support
- You don't have ownership over service delivery process, team, or strategy
WHY NOW
Why join the waitlist today.
100
SIGNUPS TO LAUNCH
SDM Club opens beginning of Q4 2026, once the waitlist reaches 100 signups. That's a genuine threshold, not a countdown timer: it's the point where there are enough members for the first Working Sessions to have real peer weight from day one.
Waitlist members get first access when doors open and founding pricing that will not be offered again once the cohort is public. If your training budget runs on an annual cycle, joining now means getting this approved before your next freeze, not scrambling after it.
Don't fix service delivery alone.
Get in line for the club built to decide, not discuss.
First access when SDM Club opens in Q4 2026 · Founding members get their first month free.
RYOSHI GmbH & Co. KG
SDM CLUB - WAITLIST
© 2026